Frequently Asked Questions
We know you have questions about Dongfu Wire Mesh, and we love answering them!
Here are some of the questions we are asked most frequently:
How long have you been in the metal wire mesh industry?
Dongfu Wire Mesh has been in business since 2009. As of today, we have been engaged in the wire mesh industry for more than ten years.
What are your business hours?
Our normal working hours are from Monday to Saturday(from 8:30 am to 5:30 pm). At other times, our sales staff usually reply to you within 6 hours after receiving your message.
What is your business scope?
Dongfu Wire Mesh is a company with rich export experience. We provide the best wire mesh products and services to large, medium, and small customers around the world.
Can I visit your factory?
Of course, we are happy for customers to visit our factory. Our headquarters is located in Anping County, Hengshui City, Hebei Province, China, 280km distance to Beijing. There are many flights from Shanghai, Guangzhou to our city. Please contact us to make an appointment.
Can you provide samples?
Of course, we can provide samples for any customer. We set a different sample policy for each product, please check the “additional information” on the product detail page.
Can you provide relevant certification?
Yes, we can provide some product certifications and enterprise certifications. Please contact us for it.
I don't understand metal products but I have exact usage requirements, what should I do?
This is not a problem, just tell us what use you use it for. We will recommend to you based on our experience and discuss the most suitable products.
I have the sample product I need, but I don’t know its specific specifications, can you help me?
Of course, we provide wire mesh or metal products analysis services, you just need to mail us your samples.
How do I get a formal quote?
You can send your needs to us on the contact us page. Normally, you will get a reply within 1 hour of working hours and a reply within 6 hours of non-working hours.
For urgent needs, please call us at any time: +8615832868999.
What payment methods do you support?
Generally, we provide common payment terms:
Full payment is required for orders below $ 5,000.
For orders over $ 5000, 30% prepayment is used.
This is the general payment terms, please consult our sales staff for specific orders.
For the convenience of customers, we accept most payment methods, including T / T, L / C at sight, Visa, MasterCard, PayPal, etc.
We also support Alibaba’s Trade Assurance Orders because we have opened Alibaba corporate stores.
How will you ship my products?
Usually, large-volume orders are shipped by sea, small-volume orders or sample orders are shipped by express or air. Customers can specify the shipping method.
What is your delivery time?
We always prepare enough stock product for your urgent requirement, the delivery time is 7-10 days for all the stock order.
Custom orders can’t provide you with a specific delivery time, which depends on the quantity and specifications of the wire mesh products you purchase. Before ordering, we will check with our production department to provide you with the exact delivery time and make a schedule.